Complaints

The floor is yours.
Your satisfaction, our mission.

Something on your mind? We have set up a procedure to respond to your questions and comments quickly and efficiently.

To speed up the process:

  • Make sure you have all the information we need to respond to your request.
  • If possible, provide us with the names of the employees who handled your request and the dates on which you contacted us.
  • Include your name, contract number and contact information in all communications with us.

Contact our Customer Service team to have your request reviewed.

Phone: 514-329-3333
Toll free: 1-800-363-5956
Email: info@cabinetmra.com

If after attempting to resolve the dissatisfaction or dispute informally, you are still not satisfied and wish to file a complaint, you must contact MRa in writing. We will acknowledge receipt of your complaint and reply to you in writing.

If the problem has not been resolved, you can file a request for review with the Complaints Officer, who acts as an internal mediator. The Complaints Officer investigates complaints and provides fair solutions. All requests for review must be sent in writing. Rest assured that your request will be treated with the utmost confidentiality.

Complaint form (pdf)

Write to us

MRa
1611, Crémazie Blvd. East, Suite 800
Montreal (Quebec) H2M 2P2
info@cabinetmra.com