To file a complaint
What is a complaint?
A complaint expresses a concern or dissatisfaction with our services or a product we offer, and indicates your expectation that we take steps to resolve the issue.
Please be assured that every complaint we receive is handled promptly, fairly and as quickly as possible.
To learn more about our complaints handling process, please refer to the Summary of our Complaint Handling Policy.
Submit Your Complaint
To submit a complaint, please complete the (Complaint form (pdf)) and send it via the “Contact Us” section by selecting “Send a Message” at https://cabinetmra.com/contactus, or by mail to the following address:
MRa, Personal insurance firm
Complaint Handling Officer
7171 Jean Talon Street East, Suite 301
Montreal (Quebec) H1M 3N2
You may also complete the form provided by the Autorité des marchés financiers and send it to us.
If you have any questions or need assistance in submitting your complaint or completing the Autorité des marchés financiers form, please contact us at 1 800 363-5956.